Organizational Change Management

Business transformation starts and ends with people.  While technology and process are essential for true transformation, helping people adapt and embrace change is the key to sustainable success.  At Nitor, our change management strategies create an intentional and structured approach to address the impacts associated with a move from where your team or organization is today to where you want to be in the future.


Nitor’s organizational change management methodology ensures that your associates are prepared to make lasting change:


A change management plan that is built only at the corporate level (a “one-size-fits-all” approach) will dramatically decrease effectiveness. A full stakeholder and cultural Assessment will define the individual beliefs that drive individual behaviors, so it’s important to understand the current environment and challenges at play in the organization.


The Communication strategy will be designed to drive consistent messaging (i.e., key messages) to all levels of the organization. Visible and active sponsorship is a critical success factor; therefore, we will seek to engage and equip local change champions to facilitate ongoing, two-way communication with employees.


The goal of the global Development strategy will be to create a sustainable framework so that training can be developed, and knowledge transfer can continue long after our engagement ends.


Finally, change requires delivering a plan for Sustainment to solidify the transformation.  We will assess the current operating model and identify recommendations for how to ensure long-term program success.

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Any change in process or technology will be met with a “mixed” response from your associates. An effective change strategy must be grounded in a full understanding of the past experiences and prevailing beliefs held by those who will use the new process or technology.  Nitor’s Assessment toolkit includes:

  • Stakeholder Identification – Structured approach to identify all impacted stakeholders (internal & external) and establish foundation for stakeholder engagement plans.
  • Stakeholder Interviews/Surveys – Interviews and/or surveys to understand culture, support, and resistance across key stakeholders.
  • Stakeholder Assessment Report and Heat Map – Identifying key themes and recommendations based on stakeholder interviews and/or surveys
  • Change Impact Log – Working inventory/log of key process, organizational, and procedural changes with corresponding analysis on the level of impact and recommended remediation plans/actions.

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Nitor will drive consistency and trust in all communications. Communication is key, and we ensure all bases are covered with our toolkit that includes:

  • Communication Strategy & Plan – Details the goals, approaches, channels, timing, and primary inputs for the project communications to be sent to stakeholders (internal and external).
  • Communications Development – Creation and distribution of communications through a variety of channels/formats tailored based on project and stakeholder needs.
  • Change Agent Network Structure & Execution – Framework to identify individuals to champion the change at a local/regional level and defined structure for engaging with and managing change agents.
  • Communications Effectiveness Assessment – Measure impact and effectiveness of regular communications in driving awareness of change during the initiative.
  • Initiative Branding – Creation of a visible brand name, imagery, and/or tagline to increase ownership and awareness.
  • User Portal – Central Repository for end user-facing project information and materials to be updated throughout the project.


Training & Development

Training and Development of new skills & knowledge play a major role in change initiatives. We partner with you to deliver a tailored training program that fits your audience needs and leverages a blend of learning styles that are best for adult learners. Our Training & Development toolkit includes:

  • Training Strategy & Plan – Defines the goals, blended learning framework to address skill needs, multi-channel delivery approach, and primary inputs to the skill development plan for the initiative.
  • Training Material Development – Design and development of custom training content to meet learning needs in a variety of formats/channels.
  • Train-the-Trainer Structure & Delivery – Process designed to create trainers within your organization who are capable of conducting training on new systems or processes within the client organization.
  • End-User Training Delivery – Support for delivering training to end-user audiences.
  • Training Effectiveness Assessment – Measures impact and effectiveness of training to develop new skills & knowledge and informs on opportunities for continuous improvement.

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Sustainable change most always requires a fresh look to ensure you are set-up across all people, process, and technology aspects to sustain the change and maximize performance/efficiencies post-implementation. Our Sustainment toolkit includes:

  • Sustainment Assessment – Process for reviewing the broader impact of the changes across people, process, and technology and documenting observations on current state alignment and gaps.
  • Sustainment Roadmap – Creation of a recommended plan for addressing gaps and executing on activities to achieve full transition to desired future state.
  • Success Metrics Framework – Identify relevant metrics for measuring adoption of the change, including recommended baseline and target levels.

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Why Partner with Nitor OCM?

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OCM Case Study – Global Automotive Manufacturer

View how Nitor’s OCM services helped prepare a global automotive manufacturer for new technology implementation.

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OCM Case Study – Grocery Chain

View how Nitor’s OCM services helped prepare a regional grocery chain for new technology implementation.

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Change Readiness Questionnaire

Take our FREE questionnaire to help assess your organization’s readiness for change and identify what area(s) to concentrate your change efforts around.

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